Returns

Please note that we only offer exchanges from purchases made in store.

• We guarantee to exchange unworn or unwashed items when you return it in a sellable condition, with the original receipt and packaging, within 14 days of your purchase.
• ALDO reserves the right to refuse any exchange after the 14-day period or the return of any item that is not in the same condition as when purchased. This does not affect your statutory rights.
• Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.

Our customer service team are available 9am-5pm Monday-Friday. Please submit a contact form here .

For goods purchased on or prior to 12th April 2024

Refunds cannot be given for goods purchased on or before 12th April 2024. For any refunds processed but not paid as at this date, customers should contact their card issuer.

For cash refunds not processed the customer must lodge a claim with the Joint Administrators please visit www.ips-docs.com/case/R0105/R0105x and log in using the following details:

Web Case Code: R0105
Web Unique Case ID: R0105x

Customer’s statutory rights will not be affected. Our customer service team are available 9am-5pm Monday-Friday. Please submit a contact form here .

The affairs, business and property of Retail Group UK 2020 Limited are currently being managed by Edward Gee and Daniel Richardson of CG&Co as Joint Administrators. The Joint Administrators act as agents of the Company without personal liability. Both are licensed in the UK by the Institute of Chartered Accountants of England and Wales and governed by the Code of Ethics.

General

I haven’t received an order confirmation

You should receive an order confirmation immediately upon making your purchase. If you have not received one, please log into your account and check you used the correct email address. Sometimes the confirmation email gets filtered into your junk folder, please check there.

I haven’t received a tracking number

You will receive a tracking number, if you have a fully registered account, once your order has been dispatched. Orders are aimed dispatched within 3-5 working days.

My order has been dispatched, but I haven’t received it yet

1. In the first instance, we advise customers to download the app of the courier delivering your parcel (this will either be Evri or Parcelforce). Here, you can track the status of your order, as well as set preferences for your delivery, including setting a safe space. 2. Check the estimated delivery date - please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date. 3. If the estimated delivery date has passed, then please give us a few extra days to be delivered, especially during buys times. 4. If your order hasn't arrived within 14 days of the estimated delivery date, please get in touch and we'll do our best to help.